General Terms and Conditions of Sale

Last updated: June 2026

Article 1 — Service Provider Identification

BIGMONKEY
Andorra la Vella, Principality of Andorra
Email: contact@bigmonkey.ad
Website: bigmonkey-andorra.com

Article 2 — Scope of Application

These General Terms and Conditions of Sale (GTC) apply to all services, physical products, and digital products (including website creation) offered by BIGMONKEY to its clients. Any order or service request implies full and unreserved acceptance of these GTC.

Article 3 — Services Offered

BIGMONKEY notably offers the following services:

Support for business creation and development in Andorra
Physical establishment and networking with local partners
Website creation and digital services
Consulting on establishment strategy
Provision of physical products related to the activity

Article 4 — Quotation and Order

Every service is subject to a preliminary quotation prepared by BIGMONKEY and submitted for the client's written acceptance. The order is deemed firm and final upon receipt of the signed quotation or any written confirmation from the client (including email).

Article 5 — Prices

Prices are expressed in Euros (EUR) excluding taxes, unless otherwise stated. BIGMONKEY reserves the right to modify its prices at any time. Services are billed based on the rate in effect at the time the quotation is accepted.

Article 6 — Payment Terms

Payment is made according to the terms defined in the quotation (bank transfer, down payment, payment schedule). No online payments are made directly on this website. Any delay in payment will result in penalties being applied in accordance with current Andorran legislation.

Article 7 — Execution Times

Completion times are specified in the quotation or service contract. BIGMONKEY undertakes to meet these deadlines except in cases of force majeure or delay attributable to the client (late provision of elements necessary for the service).

Article 8 — Intellectual Property

Creations made by BIGMONKEY (websites, digital content, documents) remain the property of BIGMONKEY until full payment for the service. After full payment, usage rights are transferred to the client according to the terms defined in the contract.

Article 9 — Liability

BIGMONKEY undertakes to exercise all necessary care in the execution of its services. Its liability cannot be engaged in cases of force majeure, client or third-party fault, or any event beyond its control. In any event, BIGMONKEY's liability is limited to the amount of the service concerned.

Article 10 — Right of Withdrawal and Cancellation

For tailor-made services (website creation, personalized support), the right of withdrawal does not apply once the service has begun with the client's express agreement. Any cancellation after work has started will result in billing for the work completed.

Article 11 — Confidentiality and Personal Data

BIGMONKEY undertakes to treat its clients' personal data with the strictest confidentiality, in accordance with applicable Andorran data protection legislation. Collected data is used exclusively within the framework of the commercial relationship.

Article 12 — Applicable Law and Competent Jurisdiction

These GTC are subject to the law of the Principality of Andorra. In the event of a dispute, the parties undertake to seek an amicable solution before any judicial recourse. Failing this, the Andorran courts will have sole jurisdiction.